Your Best Engineer Is a Single Point of Failure.

Your IT team can have the best tools in the region and still fail.
The missing capability is people.

Think about the last time an IT project went wrong.

• Was it the technology?
• Or was it unclear ownership, a skills gap nobody saw coming, or the one person who knew how everything worked leaving?

Most of the time it’s the second. Yet when budgets are set, the money goes to tools, licences and infrastructure. The people side gets whatever is left.

The domain that rarely gets a line in the budget

Info-Tech Research Group’s IT Management & Governance framework includes a domain called People & Leadership.
It sits next to security, data and architecture, which tells you something: it counts as a core capability, not a soft extra.

It holds four capabilities: