50 Reasons They Don’t Take IT Seriously.

10 domains.
50 capabilities.
1 question: is your IT team ready to be taken seriously?

Ask a CIO what the business expects from IT, and you’ll hear a long list:

• Faster delivery
• Smarter use of data and AI
• Tighter security
• Lower cost
• Fewer surprises

Ask the same CIO whether the team has the capabilities to deliver all of that, and the answer is usually quieter.

They call the minimum standard the right to play: the set of capabilities that lets an IT team take part in business decisions at all. Without them, IT stays a service desk. With them, IT sits at the table.

Why the List Had to Grow?

Info-Tech first built its management and governance framework in 2013. It had 9 domains and 45 capabilities, shaped by an IT function that mostly supported desktops and kept the lights on.

The refreshed version has 10 domains and 50 capabilities. The list grew because the job did. AI, data, cyber risk and vendor dependence were side topics a decade ago. Today they decide whether IT is trusted.

The ten domains: